Frequently Asked Questions
Our team has compiled a list of frequently asked questions that customers typically have before starting a project with us. While each project is unique, these questions can provide some helpful insights
Do you have any display fixtures in stock?行政2023-03-22T14:21:17+08:00We do not keep any displays in inventory, as each order requires a custom production setup and is manufactured to your specific order quantity.
Should a display be assembled or knockdown (“KD”)?行政2023-03-22T14:22:41+08:00
The choice of whether to use an assembled or knock-down display depends on the design and its intended purpose. While some displays are better suited as one-piece units, others are more efficient as knock-down units with minimal assembly required. Our team will advise you on the best option for your needs, including considerations such as shipping and freight costs.
What kind of packaging do you use?行政2023-03-22T14:22:03+08:00To protect our retail display fixtures from abrasion and damage during shipping, we use proper packaging materials such as bubble bags, flat PE bags, corner protectors, form boards, and corrugated cartons.
What color choices are available for displays?行政2023-03-22T14:23:34+08:00
We offer almost any color you might need for your display, as well as different textures and finishes, so you can choose the perfect look for your product.
What materials do you use to make your displays?行政2023-03-22T14:24:43+08:00We work with a variety of materials to create our displays. Our options include metal, wood, acrylic, and electronics, among others. These materials allow us to add creative accents and make your display more engaging for customers, in line with your vision.
Why a “custom” display? Don’t they cost a lot more?行政2023-03-22T14:25:32+08:00Custom displays can help sell more of your products, especially when placed in locations beyond your home base. By setting your product apart on a display that only holds your product, you increase its visibility and attract more potential buyers. Additionally, many of our custom designs can be more cost-effective than generic displays that do not differentiate your product from others.
What do you do about shipping damages?行政2023-03-22T14:26:16+08:00Shipping damage has increased, and we advise reviewing the product for damage upon arrival and noting any damages with the driver before they leave. Please take pictures as well.
What shipping methods are available?行政2023-03-22T14:27:01+08:00We accept incoterms with EXW, FOB, FCA, CIF, CNF, CPT & DAP etc for bulk shipments. We can deliver samples by air as well, according to your requirements. We usually ship by FedEx, DHL, UPS, and TNT, which takes 4-5 working days to arrive.
How can I check the status of my order?行政2023-03-22T14:27:42+08:00Currently, we are planning to build a customer portal. In the meantime, you can contact our customer service department to get the latest information about your order.
How long does a production order take?行政2023-03-22T14:28:33+08:00Production orders usually take between 4-6 weeks, and we can provide specific and current lead times when we quote your project.
How does the sample or prototype process work?行政2023-03-22T14:29:07+08:00After reviewing your project requirements, we start with the drawing/rendering process. We then make any needed adjustments and fabricate a working sample to your specifications. Some prototypes incur a cost, but most times, credit is issued once production begins. We always communicate the details upfront.
What are your usual payment terms?行政2023-03-22T14:30:11+08:00Our usual payment terms are 30% deposit upon order confirmation, with the balance paid before shipment. We also accept Letters of Credit (L/C) at sight.
Are you a factory or a trade company?行政2023-03-22T14:30:49+08:00We are a store display and fixtures manufacturer factory. We have been in business since 2008, and our metal workshop spans over 40,000 square meters with full equipment capabilities. Our manufacturing facility includes joinery, metal, and paint departments, utilizing the latest technology to deliver quality products on time. We offer competitive pricing and a large production. capacity
How do you ensure quality?行政2023-03-22T14:31:23+08:00We conduct 100% full inspection and pre-installation in-house to ensure everything is in good condition before delivery. Our Product Management Control (PMC) department focuses on product quality, strictly controlling each section of production. Our Quality Control (QC) department is responsible for product quality inspection to guarantee superior quality. We send production reports to our customers regularly and welcome customer visits for quality checks.
Does ZY Display adhere to labor and environmental laws?行政2023-03-22T14:31:53+08:00China has been advancing labor and green laws to protect workers and the environment, and ZY Display maintains close ties with government regulators to support these efforts.
How does the display order process work?行政2023-03-22T14:32:28+08:00The process includes quotation, prototype creation, prototype/sample confirmation, proforma invoice for deposit payment, production, inspection, QC report, finished production photos, balance payment, and shipment arrangements. You can provide us with your display item image with sizes/dimensions, product weight information, display printing areas, and quantity for a quotation. If you are unsure about the display design, we can provide suggestions and solutions based on your product information, size, weight, pictures, and product placements.
How soon can I receive a price quote?行政2023-03-22T14:33:01+08:00In most cases, we can provide a price quote within 8 hours after receiving details about the display, such as material, size, printing colors, and design.
